Client support that runs itself.
One portal for tickets, hours and support packages. Routine fixes are built, tested and sent to your client for approval, automatically.
How BitpointX handles a request.
From the first question to a released fix, with your team in control at every step.
Clients ask. BitpointX answers.
Answers come from each project's own knowledge base and ticket history, with sources. Anything new becomes a ticket.
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Routine fixes, done for you.
Low risk changes are built on a sandbox branch, tested and sent as a preview. Your client approves, a person on your team releases.
One portal, under your brand.
Your logo, colours and domain on every screen your clients see.
Hours clients can see
Live balances, alerts at 70 and 90 percent and a report on the 1st.
Every ticket in one place
Triage, timers and deadlines across every client and project.
Support packages that add up
Retainers and ad hoc buckets, with rollover, top ups and renewals.
Automation, with a person on the switch.
You choose which ticket types run automatically, and for which clients. Everything else follows your usual process.
Sandbox only
Fixes are built on a separate branch. Never on production.Approved twice
Your client approves the preview. A person on your team merges it.Kept with people
Payments, databases and sign in are never changed automatically.Off with one click
Pause all automation for your workspace at any time.Ready for your government clients.
Visit the trust centreQuestions.
Does BitpointX change our clients’ sites or code?
Only on sandbox branches in repos you connect, for ticket types you allow. Nothing goes live until the client approves the preview and someone on your team merges it.
Can we use it without automated fixes?
Yes. Switch fixes off and BitpointX works as a branded ticket, hours and support package portal.
Can our clients see their hours?
Yes. They see a live balance, rolled over hours, alerts at 70 and 90 percent, and a monthly report.
Can we use our own domain?
Yes. Your logo, colours, domain and email sender appear across the portal and every email.
When can we start?
We’re onboarding agencies in small groups. Join the waiting list and we’ll be in touch.
Be one of the first agencies on BitpointX.
We're onboarding agencies in small groups.