Every request, resolved faster.
BitpointX AI logs, triages and answers IT requests and tasks for any team. A person steps in only where judgement matters.
Built for every team that supports people.
Use it to look after your own staff, your clients, or both.
Your IT help desk, without the queue.
Made for the one or two person IT team looking after 30 staff, and the operations lead who just inherited IT.
- Staff raise requests in the portal, by email or just by asking
- AI logs and triages every request, and answers what it can from your knowledge base
- Simple priorities and deadlines, tagged by department or location
- When it needs a person, AI hands it over with a summary and next steps
Client support that runs itself.
Extra tools for teams that support clients and bill for their time.
- Everything internal teams get, plus
- Client management, with a knowledge base for each client
- Support packages, hours quoted upfront and monthly reporting
- AI builds and tests code fixes and prepares the deployment
- A person on your team approves every release to production
How a request gets resolved.
The same four steps, whether it’s a printer, a password or a website.
Someone asks
A staff member or client raises a request in the portal, by email or in a chat.AI logs and triages
Category, priority, deadline and who it affects, set in seconds.AI resolves what it can
Answers from your knowledge base and past tickets, with sources.A person where it matters
Anything that needs judgement goes to the right person with a summary.AI walks the front desk through a restart from the clinic’s own guide. Fixed in three minutes.
AI sends the steps for that room. The teacher confirms it works before class.
AI logs it, tags the location and sends it to the one person who can visit.
AI spots twelve similar requests, shares the workaround and flags it as one issue.
AI creates the request checklist and chases the manager’s OK.
AI finds the cause, quotes the hours, builds and tests the fix. Your team releases it.
Everything your team needs, in one place.
The same tools whether you look after 30 staff or 30 clients.
Tickets and tasks
One place for every request and to do, with priorities, deadlines and owners.Conversational AI
People ask in plain English. Answers come from your own knowledge base, with sources.AI triage
Every request is categorised, prioritised and routed the moment it arrives.Knowledge base
One for the whole organisation, split by department if you like. Agencies get one per client.Escalation to a person
AI knows when to stop. It hands over with a summary, what it tried and what to do next.Reporting
Open tickets, time to resolve, common issues and workload, without building a spreadsheet.Your workspace. Your brand.
Every organisation gets its own private workspace, branded as its own, with a small Powered by BitpointX AI.
Harbourside Clinic, supporting its own staff
The IT team’s view, and the help portal staff use. Both in the clinic’s brand.
Northwind Digital, supporting its clients
The agency’s own workspace, and the portal each client sees. Both in the agency’s brand.
Separate by design
Each organisation is its own tenant. Data, users and knowledge never cross between workspaces.Co branded
Your logo, colours and name on every screen, with a small Powered by BitpointX AI.Your domain and email
Run it on your own address and send every email from your own domain.A space per client
Agencies and MSPs keep each client in its own space, with its own knowledge base and access.Extras for teams that support clients.
Turn them on if you bill for your time and look after other people’s systems.
Packages, quotes and hours.
Retainers and ad hoc buckets with rollover, top ups and renewals. AI quotes every ticket upfront and clients see their balance live.
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Code fixes, ready to release.
AI builds and tests the fix on its own branch and prepares the deployment. A person on your team approves every release to production.
AI does the routine. People make the calls.
BitpointX resolves what it safely can and hands everything else to the right person.
A person where it matters
AI escalates anything it isn’t sure about, with the full history.Every step on record
Every AI action and every human decision is in the audit log.Never trains on your data
Your content is used only to help your organisation.Off with one click
Pause all automation for your workspace at any time.Ready for government, health and education.
Visit the trust centreQuestions.
Who is BitpointX for?
Any organisation that handles IT requests, tickets or tasks. That includes clinics, schools, libraries, councils, not for profits and operations teams supporting their own staff, as well as agencies, app studios and MSPs supporting clients.
We only have one or two IT people. Is it worth it?
That’s exactly who it’s for. AI logs, triages and answers the routine requests so your IT person only sees what needs them.
What does a person still do?
Anything that needs judgement. AI escalates with a summary and suggested next steps. For service providers, a person also approves every release to production.
Does BitpointX change code or sites?
Only for service providers who connect a repo. AI works on its own branch, and nothing goes live until someone on your team clicks Release.
Can we use our own branding?
Yes. Every organisation gets its own private workspace with your logo, colours, domain and email sender, and a small Powered by BitpointX AI. Agencies keep each client in its own space.
When can we start?
We’re onboarding teams in small groups. Join the waiting list and we’ll be in touch.
Be one of the first teams on BitpointX.
We're onboarding teams in small groups.